In the processing of new arrivals, which action is taken to identify client needs and required program referrals?

• A. Refer to RID Referral for Employment Assistance
• B. Identify client need and required program referrals
• C. Conduct Alcohol and Drug Test
• D. Capture Client Photo

Answer: (B)

During processing of new arrivals, the key action is to perform an initial assessment to identify client needs and map out the required program referrals. This step gathers information on what the client requires in terms of employment, housing, education, treatment, or supports, and links them to the appropriate services. By doing this first, the workflow ensures that every client enters with a tailored plan and that referrals are timely and appropriate. Other actions—such as proceeding with a specific employment referral, performing an alcohol and drug test, or capturing a photo—are important parts of the process, but they do not establish which needs exist or which programs are required. They are supportive tasks rather than the primary way to determine services.